Delivery & Customer Care
At this stage we only offer delivery within the UAE. We provide free delivery to Sharjah, Dubai and Abu Dhabi. For the rest of the emirates there is a delivery charge of 30USD. Our After Sales Service department will call you within 24 hours of payment being received to book a delivery slot. Upon booking the delivery, you must inform us of any restrictions at the delivery address. We do not collect or dispose of unwanted furniture. Due to building regulations we are unable to hang any lighting or wall-mount anyproduct. Items that require assembly such as bed frames is included in thedelivery charge.
At Pinky Furniture & Novelties L.L.C, we try to be asflexible as possible should you discover that you're not 100% satisfied withyour purchase we'll happily exchange the item only once or you can choose to returnthe item and receive a credit note receipt for the purchased amount valid for 12 months.
Your item must be unused and in the same condition thatyou received it. Any item that is returned more than 7 days after delivery orreturned not in its original condition, is damaged or missing parts for reasonsnot due to our error, you will not be eligible for exchange or credit note.Kindly present your original receipt.
Delivery charges are unfortunately non-refundable. Ofcourse, if any product has a manufacturing defect, we will immediately fix orexchange it for you.
Dear valued customer kindly note all products arehandmade with solid wood and must be placed indoors. An antique finish is givingto the items in order to create a vintage character. Small cracks, spacing inwood and matte stain is part of the charm. Customer is advised to visit ourwarehouse in Sharjah to see the item in person prior to purchase online. Eachitem is unique and cannot be replicated. Owners can choose to place furnitureoutdoor at their own risk. Avoid contact with water and surface cleaningagents. Regular application of beeswax and teak oil will maintain productquality. Pinky Furniture & NoveltiesL.L.C. takes no responsibility if the furniture is damaged once sold.